Today's customers are looking for minute solutions and personalized service, 24/7, through flexible channels. However, customer service faces the pressure of increasing demands due to scattered tools and data across multiple sources.
Service Hub connects all your customer service data and channels on a single CRM platform, so you can easily support, retain and grow your customer base. The result? Improved customer service management, and delighted customers every step of the way.
HubSpot's service hub offers you:
Optimization of the customer portal
Put your customers in control of their experience with a fully secure customer portal. Your portal ensures the seamless exchange of tickets between customers and representatives for faster problem resolution.
Knowledge base management
Make it easy for your customers to get help and reduce the number of support requests. Turn common questions into a library of searchable resources: help articles, videos and documentation.
Customer satisfaction surveys
Measure customer satisfaction. Create NPS, CSAT, CES and custom surveys to gather information that can be used to optimize the customer experience.
Development of playbooks
Build a library of resources and guides for your customer service team to follow. Automatically deliver recommended content to your team when they need it.
Customer service automation
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Put agents in charge of delivering authentic, scalable experiences.
HubSpot's Hub Service manages and tracks all of your customer service and technical support requests.
The HubSpot CRM platform has a Service Hub to manage all your customer requests. Provide exceptional quality service using the different packages offered by the service hub and convert your customers into promoters of your company.
Thanks to this service hub, you will be able to unify all your customer communication media in one place and create tickets from the requests of the different chat modules, chat boxes and addresses shared by your teams.
There are many other reasons to use the HubSpot CRM platform and its 5 hubs. In fact, you can check out our article that mentions the 40 reasons to adopt this CRM platform.